With all the talk today of 6th generation iPod Nanos showing up as recall replacements for 1st gen models, I called Apple to ask about my pending shipment. During my conversation with the AppleCare rep I was amazed to hear …
“Apple put the 1st generation iPod back into manufacture.”
It seems hard to believe that Apple could fire up a production line for a six-year old device. When the rep told me this, I re-asked the question two more times to preclude the possibility of misunderstanding. He assured me that Apple re-manufactured (not just refurbished) units to meet the needs of the Nano recall.
“It’s a customer satisfaction thing. People have accessories, arm bands and such, for this model and would not be happy to have to re-buy those items.”
– AppleCare Representative
He went on to remind me however that the terms of the replacement offer state that Apple can replace the unit with either the same unit or one with identical, or better, features.
I told the Apple rep that most people would not complain over receiving newer device as a replacement – had the 1st gen Nano not been so cool. I have a particular fondness for my scratched-up original – so much so that it was difficult to part with.
One never knows if these friendly front-line Apple reps have been provided with accurate or up-to-date information. As of today, it is still a suspenseful mystery as to what Nano may show up at ones door, and when it may arrive. I for one will be keeping a watchful eye out for UPS.